FAQs

Where does your leather come from?

We try and source as much of our leather from within Australia from Australian cows. At this stage 85% is all Australian, with the other 15% coming from New Zealand. Our leather is all cow leather, with a very small amount of kangaroo lacing. 

Where are your products made?

All our products are designed and handcrafted by Jess and our local team in the Adelaide Hills studio. We pride ourselves that everything is made in house and not imported from overseas. 

Where can we see your products?

We have a range of stockists dotted around SOUTH AUSTRALIA.

Can we become a stockist?

Absolutely, fill out the wholesale, become a stockist form in out contact page and we will be in touch.

Do you actually make the menus?

YES! All of our menus are designed and handmade in our studio located in the Adelaide Hills, South Australia.

How do I clean my menus?

Please make sure you do not use any cleaning products or sprays on these. We recommend using a damp cloth with warm, soapy water - wipe over the surface and allow it to dry completely on a flat surface out of direct sunlight. This works best, and helps keep your menus looking fresh.

What is the turnaround time on the Rustic Wren products?

Our products are all handcrafted at the time of order, in our Adelaide Hills Studio. Please allow 4 to 5 weeks production time and then each order is sent via Express Post (as standard), allow 3 to 5 days for your order to arrive. There is a local pickup option available to South Australians. Send us a message to acquire the code.  

However - if you do have an urgent job, make sure to ask us the question and we can advise if this is doable for you.

Do you have a showroom?

We don't have a showroom as such, our studio has a retail section for visitors to make a purchase. Appointment is required and we do have limited stock as most of our products are made at the time of order. 

We also have stockists dotted around South Australia and Australia. 

Is there a minimum order?

No, there is not a minimum order, however - please keep in mind that our pricing does work on a scale of economy.

Do you have a price list?

As everything's made to order, we do not have a price list - please feel free to contact us with your requirements, and we will be able to have a quote back to you within 24 hours. Otherwise see the website for product pricing.