FAQs

Where does your leather come from?

We try and source as much of our leather from within Australia from Australian cows. At this stage 85% is all Australian, with the other 15% coming from New Zealand. Our leather is all cow leather, with a very small amount of kangaroo lacing. 

Where are your products made?

All our products are designed and handcrafted by Jess and our local team in the Adelaide Hills studio. We pride ourselves that everything is made in house and not imported from overseas. 

Where can we see your products?

We have a range of stockists dotted around SOUTH AUSTRALIA.

VICTORIA

Can we become a stockist?

Absolutely, fill out the wholesale, become a stockist form in out contact page and we will be in touch.

Do you actually make the menus?

YES! All of our menus are designed and handmade in our studio located in the Adelaide Hills, South Australia.

How do I clean my menus?

Please make sure you do not use any cleaning products or sprays on these. We recommend using a damp cloth with warm, soapy water - wipe over the surface and allow it to dry completely on a flat surface out of direct sunlight. This works best, and helps keep your menus looking fresh.​

What is the turnaround time on the Rustic Wren products?

Our products are all handcrafted at the time of order, in our Adelaide Hills Studio. Please allow 4 to 5 weeks production time and then each order is sent via Express Post (as standard), allow 3 to 5 days for your order to arrive. There is a local pickup option available to South Australians. Send us a message to acquire the code.  

However - if you do have an urgent job, make sure to ask us the question and we can advise if this is doable for you.

Do you have a showroom?

We don't have a showroom as such, our studio has a retail section for visitors to make a purchase. Appointment is required and we do have limited stock as most of our products are made at the time of order. 

We also have stockists dotted around South Australia and Australia. 

Is there a minimum order?

No, there is not a minimum order, however - please keep in mind that our pricing does work on a scale of economy.

Do you have a price list?

As everything's made to order, we do not have a price list - please feel free to contact us with your requirements, and we will be able to have a quote back to you within 24 hours. Otherwise see the website for product pricing.

What materials are used to make your handcrafted leather journals? A: Our leather is sourced from an Australian tannery in Victoria, which in turn supports small cattle farms across the country. All Handcrafted in the Adelaide Hills. 

Are the leather journals refillable? A: Yes, our leather journals are designed to be refillable, allowing you to easily replace the pages when needed

How many pages does each leather journal contain? A: Each notebook for our folio journals contains approximately 200 pages, providing ample space for your thoughts, ideas, and creativity. We then have the thinner style notebooks of approx 80 pages for our Honeyeater Journals. 

Can I personalize or customize the leather journal with my name or initials? A: Yes, we offer personalization services for our leather journals. You can add your name, initials, or a special engraving to make it uniquely yours.

What type of paper is used in your journals? A: Our journals feature high-quality acid-free paper, which is smooth and suitable for various writing instruments.

Are the leather journals suitable for fountain pens? A: Absolutely! Our leather journals are designed to be fountain pen-friendly, providing a smooth writing experience without any bleed-through.

How do I care for and maintain my leather journal? A: To care for your leather journal, simply wipe it with a soft, dry cloth to remove any dust or dirt. Avoid exposing it to excessive moisture or direct sunlight.

Do you offer different sizes of leather journals? A: Yes, we offer a range of sizes for our leather journals, allowing you to choose the one that best fits your needs and preferences.

Are the leather journals handmade? A: Yes, each of our leather journals is meticulously handmade by skilled artisans, ensuring the highest level of craftsmanship. All products are made in our workshop in the Adelaide Hills. 

Can I choose the color of the leather for my journal? A: Certainly! We offer a selection of leather colours for you to choose from, allowing you to find the perfect journal that matches your style.

Are there any pockets or compartments inside the leather journals? A: Some of our leather journals feature internal pockets or compartments, providing convenient storage for small items like notes, cards, or bookmarks. See the Peregrine or the Wedge tailed Eagle Journals for pockets. 

Are the leather journals refillable? A: Yes, our leather journals are designed to be refillable, allowing you to easily replace the pages when needed.

Can I use the leather journal for sketching or drawing? A: Absolutely! Our leather journals are versatile and suitable for various creative pursuits, including sketching and drawing.

Do you offer gift wrapping services for the leather journals? A: Yes, we offer gift wrapping services for our leather journals, making them an ideal gift for loved ones on special occasions.

How long does it take to receive my order for a leather journal? A: Our products sometimes have a production time. If this is the case it will be made within 2 to 3 weeks. To be on the safe side please allow 3 weeks for your order. If you are after something urgently - please contact us and we will endreavor to get it to you asap!

We strive to process and ship orders promptly. The delivery time will vary depending on your location, but you can expect to receive your journal within a few business days. All orders are sent with Express Shipping and with tracking. 

Are the leather journals suitable for travel? A: Yes, our leather journals are compact and durable, making them perfect for travel. They can easily fit into your bag or backpack, allowing you to capture your experiences on the go.

Can I purchase additional paper inserts for my leather journal? A: Absolutely! We offer additional paper inserts that you can purchase separately to extend the lifespan of your leather journal.

Can I emboss a custom design or logo on the leather journal? A: Yes, we offer custom embossing services. You can add a custom design, logo, or monogram to create a personalized touch on your leather journal.

Do you offer discounts for bulk orders of leather journals? A: Yes, we provide special pricing for bulk orders of our leather journals. Please contact our customer service for more information and personalized assistance.