Frequently Asked Questions

Where does your leather come from?
Most of our leather, about 85%, proudly comes from Australian cows, with a touch of New Zealand heritage for the rest. It's all cow leather here, with just a hint of kangaroo lacing for that unique Rustic Wren touch. We're passionate about sourcing locally to support our community and ensure the highest quality.

Where are your products made?
Every piece is born in our Adelaide Hills studio, designed and handcrafted with care by me, Jess, and our talented local team. We're all about keeping it home-grown and hands-on to ensure you get nothing but the best.

Can we become a stockist?
We'd love to chat about partnering up! Just drop us a line through the 'Wholesale, Become a Stockist' form on our contact page, and we'll get the conversation started.

Do you make the menus yourself?
Absolutely! Our menus are a labor of love, designed and handcrafted right here in our Adelaide Hills studio. We take pride in every stitch and fold.

How should I clean my menus?
Keep it simple with a damp cloth and warm, soapy water. Gently wipe and let them dry flat out of direct sunlight. This method keeps them looking their best without harsh chemicals.

What's the turnaround time for Rustic Wren products?
Since every item is handcrafted upon order, we ask for 4 to 5 weeks to perfect your piece. Once ready, we ship express, so expect your treasures in 3 to 5 days. For South Australians, a local pickup option is a breeze—just ask us for the code.

Do you have a showroom?
Our studio doubles as a cozy retail space by appointment. It's a little glimpse into our world, although we keep stock limited since we craft to order. Check out our stockists across South Australia and beyond for more Rustic Wren finds.

Is there a minimum order?
Nope, no minimums here. But remember, the more you order, the better the deal.

Do you have a price list?
Since everything's made to order, we tailor quotes to your needs. Drop us a message with your requirements, or check our website for individual product prices. We're quick to respond—within 24 hours!

What materials do you use for your leather journals?
Our leather comes from a top-notch Australian tannery in Victoria, supporting small cattle farms nationwide. Each journal is handcrafted with love in the Adelaide Hills.

Are the journals refillable?
Yes, indeed! Our leather journals are designed for longevity, allowing you to swap in fresh pages whenever you need.

How many pages does each journal contain?
Our folio journals boast about 200 pages for your musings, while the travelers notebooks offer around 80 pages for lighter travels.

Can I personalise my journal?
Absolutely! We love making your journal uniquely yours with names, initials, or special engravings.

How do I care for my leather journal?
A soft, dry cloth is all you need for a quick dust-off. Keep it away from too much moisture or sun to preserve its beauty. A high quality leather conditioner can be applied sparingly to give your leather extra protection. 

Do you offer different sizes?
Yes, we cater to all kinds of writers and sketchers with a variety of journal sizes. Choose what suits you best!

Are the journals handmade?
Every single one. Crafted by skilled hands in our workshop, our journals are a testament to artisan quality and dedication.

Can I pick the leather colour?
Of course! Dive into our colour selection to find the journal that reflects your style perfectly.

Are there pockets or compartments?
Some designs, like the Willie Wagtail, Peregrine or the Wedge-tailed Eagle Journals, include handy pockets for those extra bits and bobs.

Can I use it for sketching or drawing?
Definitely! Our journals are versatile spaces for all your creative endeavors.

Do you offer gift wrapping?
Yes, we do! Our journals make splendid gifts, and we're here to wrap them up nicely for that special someone.

Are they suitable for travel?
Absolutely. Durable and compact, our journals are ready for any adventure.

Can I purchase additional paper inserts?
Yes, you can! Keep your journal going strong with extra inserts available anytime.

Discounts for bulk orders?
Certainly! Get in touch for special pricing on larger orders. We're here to help.

Remember, no question is too small or silly around here. We're all about sharing our love for leather and craftsmanship, so ask away!

Email us to register for a Wholesale Account