Delivery + Shipping + Returns Policy

Delivery Policy

Thank you for choosing Rustic Wren! We strive to provide you with exceptional service and timely delivery of our handcrafted products.

Shipping Methods:

  • Ready to Ship Items: We offer next-day delivery for items marked as "Ready to Ship." These products are dispatched swiftly to ensure prompt delivery.
  • Made to Order Items: For products that require crafting, we utilize express post shipping via Australia Post with tracking included. Please note that the production process can take between 4 to 6 weeks. Rest assured, each item is meticulously crafted to meet our high-quality standards.

Expected Delivery Times:

  • Ready to Ship Items: Next day delivery within Australia.
  • Made to Order Items: Please allow 4 to 6 weeks for crafting and shipping within Australia.


  • Ready to Ship Items: Express post $15 for standard products
  • Made to Order Items: Express post $15 for standard products

Urgent Orders: If you require a product urgently, please don't hesitate to contact us. We understand your needs and will do our best to fast-track your order whenever possible.

Tracking: All orders come with tracking included. Once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.

International Shipping:We also offer international shipping. Please note that delivery times may vary depending on the destination and local customs procedures.

Questions or Concerns: If you have any questions or concerns regarding your delivery, please don't hesitate to contact us. We're here to assist you every step of the way.

**Refund/Return Policy**

At Rustic Wren, we stand by the quality of our products. We do not accept returns for change of mind. However, if you receive a product with a production fault, we offer replacements. Personalization is done to the best of our ability, but if there's an error, please contact us immediately. We embrace imperfections in leather, but for significant blemishes, we'll consult you. Refunds are not provided for changes of mind. If you're unhappy, please reach out, and we'll do our best to assist you..

Thank you for choosing Rustic Wren. We're here to support you every step of the way.

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