Refund policy

**Refund/Return Policy**

At Rustic Wren, we take pride in the craftsmanship of our handmade products, each lovingly created with care and attention to detail. Our items are crafted using natural materials, which may result in variations in colour and texture, adding to the unique character of each piece. We embrace the natural beauty of the leather and encourage our customers to appreciate its individuality as part of their purchase experience.

In the rare event of a manufacturing fault, we stand behind the quality of our products and will gladly replace any item found to be defective. However, as our items are often customised to meet individual preferences, we are unable to accept returns or offer refunds for personalised orders unless there is a manufacturing fault.

We strive to ensure that every item leaving our workshop meets our high standards of quality workmanship. However, if you have changed your mind about a non-customized item, we regret that we are unable to offer returns or refunds.

Our goal is to provide you with a product that brings joy and satisfaction, and we are committed to resolving any issues that may arise to ensure your complete satisfaction with your Rustic Wren purchase. If you have any questions or concerns about your order, please don't hesitate to contact us. We are here to assist you every step of the way.